1 reviews | Active since Jun 2020
Humiliated customer
Good Day
I went to the specsavers Westgate mall mitchells plain branch and was completely humiliated and embarrassed with the service that I received. My husband and I are due for specs so I went to check which frames were available, upon arrival a guy asked me questions pertaining to covid-19 which I feel is very insensitive as he asked if I was in contact with anybody that has Corona I said no. He then asked if I had Corona previously, I answered yes as I did have it previously but was clearly by a doctor after my isolation stating I am fit to move around in public. He then told he that he can't assist me. I politely left the store to then receive a call from centre management as Im working in Westgate mall asking why I'm at work if I have Corona, which is clearly not the case. I went back to confront the staff and as soon as they saw me they ran to the back office making me wait 10 minutes when there was only 1 customer in the store leaving me feel offended and uneasy. A female then came to the door telling me I have to understand where they are coming from as they just had babies. I also just had a baby by the way and then she continued to say they have to make sure with centre management. Firstly I feel the questions asked are ridiculous as it is insensitive and it was asked out loud the minute I answered yes to previously having Corona everyone in the store looked at me as if I'm a germ, secondly I feel them calling centre management was totally unnecessary and inappropriate as they are not doctors to authorise who may and may not be in public because now my personal information was exploited without my authority.
This need to be dealt with immediately.
Thank you for taking the time in bringing your matter to our attention. We have received this via our e-mail platform as well, which we have urgently escalated to our head office representative whom will be in direct contact with you to attend to your matter with the utmost urgency.
Thank You
Spec-Savers Head Office Team
Thank you for taking the time in bringing your matter to our attention. We have received this via our e-mail platform as well, which we have urgently escalated to our head office representative whom will be in direct contact with you to attend to your matter with the utmost urgency.
Thank You
Spec-Savers Head Office Team
