HORRIBLE SERVICE, PLEASE REFUND ME.

May i please have my refund paid? I went to Spec Savers Wonderpark in January this year to renew my script, i received the glasses in February and i noticed i couldnt focus on objects and i'd have to constantly taje the glasses off, close my eyes and then try to focus again. I told Dr Herma De Bruyn that i was struggling with the glasses and i need them to recheck them and my eyes. In all this, i communicated that my left eye had gone squint and i was not born with it. That didn't seem to matter to him as he did nothing to find out why that was the issue or if that affected how i saw. In this second consulation he was very impatient with me and seemed quite irratable by me telling him even though he says the glasses and centre seem fine, i still cannot see. I obviously left the glasses with them. They took the glasses and brought them back and i was experiecing the ssme problem.

I went back again for the THIRD time, this time i requested to see a different Optometrist who told me i needed to see an eye Specialist because my eyes were "jumpy" and that my eye test results came out different everytime.

I left and tried to find the best specialist in town that checked, couldnt see anything at that time and requested i do further tests.

I then went to another Optometrist as i waited for my next appointment with the Ophthalmologist. I explained my issue and guess what? After i explained my eye going squit and all other symptoms, they tested me. Compared my eye test results with the one from Spec Savers and they concluded that its BVD.

Now i email Spec Savers and tell them this and they tell me they wanna run tests. Why? You fail to diagnose a a problem and now you wanna run tests? For what? You were not even patient enough with me nor did you consider doing further tests to check what the issue with my eyes was, instead sent me to another doctor. Now that they have figured out the issue you failed to diagnose you wanna run test. Am i a lab rat? I get mistreated, gaslit and told my eyes are fine when i would clearly tell you there is an issue and now you wanna run tests?

How do you think ill trust you to help me now? 11 months after my first consultation?

I gave you back your glasses. May you kindly refund me so i find doctors that will treat me with decency, doctors that will actually listen when i explain my symptoms and not get impatient with me when i say i am experiecing problems.

I do not ever want to see myself at any Specsavers going forward, three other establishments have failed to diagnose this when it was still fairly new. Please give me my money.

You promised to call to set up an appointment, i asked why you would want to run tests when you couldnt even find the issue to begin with. Clearly talking to a wall because its been over 6 days and i have not even gotten a reply. I know you like gaslighting people too, i got proof of all the emails and calls i have made to your establishment in the last 11 months.

Just refund me please.