1 reviews | Active since Jan 2024
Horrible Service at Spec-Savers Medicross Midrand
Good day , I had an appointment today at Spec-Savers in Midrand Medicross at 16:30.
The service I recieved was horrible and the optemetrist refused to answer questions pertaining to my consultation each time I would ask or enquire.
Firstly the optometrist referred to me by an incorrect patients name and surname and used a wrong file for my appointment which is a violation of the POPI act and was very unprofessional.
When I would ask the optometrist questions about my prescription and my eye conditions she blatantly told me to “google it” and told me that “ You will figure it out”. This is so frustrating because I am paying for a service from a professional and to not even fully receive the service I am paying for renders my appointment useless.
The receptionist was also rude and would proceed to have personal conversations with her colleagues whilst I was speaking to her or enquiring about my consultation. The receptionist blatantly refused for me to utilize my points which have a value of R304.09, despite the fact that I had spoken to a Spec-Savers agent before my appointment and was told that I could utilise them for this service and I was forced to pay the full amount even though i recieved horrible service. The receptionist told me that she would not load my points unless I purchas a spec-savers product. I am really upset and have been a loyal spec savers customer for so long for me to recieve such horrible service.
Thank you for taking the time to bring this matter to our attention. Your matter has been forwarded onto a representative and you will be contacted regarding it.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention. Your matter has been forwarded onto a representative and you will be contacted regarding it.
Thank you and Kind regards
The Spec-Savers Team
I was called by one of the receptionist who was rude and told me that I should go back to the same optometrist who treated me poorly. Upon looking at the script the optometrist had given me I realised that it was the exact same script I got a few years back from a different branch which is currently straining my eyes. I let the receptionist know that I was not comfortable with that as a solution as I would not want to be mistreated and ****** twice as this optometrist clearly did not conduct my eye test correctly. I was not met with a solution and my matter has since been dismissed.
I will no longer be a customer to spec-savers as they have poor customer service and this experience was so horrible for me. I urge everyone to stay away from that branch or even the company as a whole as they have little to no regard for their customers.
I was called by one of the receptionist who was rude and told me that I should go back to the same optometrist who treated me poorly. Upon looking at the script the optometrist had given me I realised that it was the exact same script I got a few years back from a different branch which is currently straining my eyes. I let the receptionist know that I was not comfortable with that as a solution as I would not want to be mistreated and ****** twice as this optometrist clearly did not conduct my eye test correctly. I was not met with a solution and my matter has since been dismissed.
I will no longer be a customer to spec-savers as they have poor customer service and this experience was so horrible for me. I urge everyone to stay away from that branch or even the company as a whole as they have little to no regard for their customers.