Horrible service

I Visited spec savers Maseru Mall on the 2nd of June 2015 to get new glasses for my mom -Bifocals- We were told the glasses would take 10 working day.My mom went to get the glasses on the 18th of June and she was told the glasses are not ready, they are still waiting for them from Bloemfontein ,which is where their Labs are!! Today is the 03rd July 2015 a month later no communication no response to my email nothing! and we still don't have the glasses.<br> I i'm lost for words, this is the ****piest service and attitude i have ever received. I am hoping Spec Savers head office will be able to sort this mystery for me and get me answers.