Horrible Service

I went and did my prescription glasses at Spec Savers Hemingways. Glasses were delivered and I noticed that the lenses are different and uncomfortable when I wear them. Went back to the store to try and fix them so that the lenses are the same and to avoid the discomfort when I wear them. I was told that they could not help me in that moment I must wait for their call for when the manager is available since it was a weekend when I went in, two weeks later no phone call. I called them again to try and find out what’s going on and how I can fix the situation the lady that I spoke to said they are going to call me back till today I haven’t received any phone call and no resolution. Now I am stuck with prescription glasses that I paid over R6000 for and that are uncomfortable. This is absolutely disgusting service from this branch 🤮