Horrible Customer Service

This review is for Spec-Savers Fourways Crossing. I had an optometrist appointment on the 4th of April. Afterwards I picked 2 frames and I was told my spectacles would be ready in 3 weeks. We are now in week 5 with no feedback as to why there is a delay. I called the branch this morning to enquire and the lady said she would call me back within 15 minutes as she needs to find out what the delay is. We are headed to end of day and NO feedback has been given. At this point I want to cancel my order and go somewhere where customer service is taken more seriously.