HIGHLY DISSAPOINTED IN THE WORST SERVICE AT SPEC SAVERS KENILWORTH!!!! UNPROFESSIONAL

Good day

To whom it may concern. Im am terribly disturbed by the worst service i ever received at this store. Firstly they couldn't get my prescription correct they insisted they would try to make a new lense everytime the spectacles arrived i had to probably come in like five times everytime to waste my time and the spectacles wasn't right and they insisted to send my lenses back to lab. I insisted please change the frame and take off the climate eyes but they apparently said it cant be the frame after how much attempts they could not get my prescription correct. After speaking to some kind of line manager they agreed then to change the frame i told them please take off the climate eyes because i don't think its working for my eyes they then agreed to make a other lense with different frame and maybe just put on a anti glare. Received my after 2 weeks and voila glasses is perfect!!

I then requested a refund on the climate eyes because i no longer have that on the new spectacles neither do i even know what the price difference was on the new frame amd the frame i had previously took. I then asked about the refund they said it will have to go through to accounts department more than a month later absolutely no feedback until i had to call in. I was then contacted by i don't know who whom said they will email me the refund form as i did ...expecting the money to be sent to my bank account which i was not in a hurry for. I went into the mall and asked one of the sales lady or not sure who she was to just adjust my spectacles just my luck she broke my brand new spectacles looked not even sincere about breaking them. Another lady came to me saying listen do i mind take cash instead of the eft which i said was completely up to them i was expecting a breakdown form of what exactly the refund was for. I know i paid about R1700 just for climate eyes and swopped it with anti which i know for sure is not R1700 as climate eyes... i was asked to sign on a normal receipt book which i did but not even a print out from the company but a damn receipt page no spec savers stamp or anything . I am so so disappointed in the service i received. I have never received just poorly experience when i had made my first spectacles made by them needless to say breaking my specs and her telling me sorry i broke your glasses and i cannot go without glasses as my eyes is very weak and i cant go without them they literally cellotaped my specs which was so annoying kept breaking while i was doing some erands i had to do in the mall. This is the worst service ever received at spec savers . If i don't get a call from management i have no other option but to take this to the media.

Never in my life will i ever do business with this store .

Highly upset and confused about a R250 refund i got for spectacles i made for over R4000. No company document breaking down of what my refund would be but a lousy R250 which is probably not even the amount i paid for travelling numerous times and being disappointed.

I would like to get in touch with management as i am not letting this go.

Please get in touch with before i even go to the media i would like this matter to be resolved ASAP.

Highly disappointed in this horrible service.

Kind regards Leoren Lee Cornelissen