JM
Jay M
1 reviews | Active since Nov 2016
15 Nov 2020, 10:31
Hidden costs not advertised on posters
You heard the expression . . . There is no such thing as a free lunch, you pay for it in some way. This applies to Specsavers. They offer "free" sunglasses when you have eye test and prescription glasses. What they don't tell you is you must pay compulsory extra R400 for "scratch proofing" of lens. For years I have been going to my trusted Optometrist. He offers no extras (sunglasses), but medical aid pays for the test and prescription glasses IN FULL. No extra charges. Specsavers, please advertise on your fancy special posters that there are compulsory hidden costs.
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Spec-Savers SA's replyOfficial
16 Nov 2020, 08:54Dear Jay
Thank you for your detailed feedback and for bringing your matter to our attention. Please can you provide me with the name of the Spec-Savers you made use of as we would like to urgently arrange for a representative to step in and assist you.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. Please can you provide me with the name of the Spec-Savers you made use of as we would like to urgently arrange for a representative to step in and assist you.
Kind RegardsSpec-Savers Head Office
Spec-Savers SA's reply16 Nov 2020, 08:54
Official
Dear Jay
Thank you for your detailed feedback and for bringing your matter to our attention. Please can you provide me with the name of the Spec-Savers you made use of as we would like to urgently arrange for a representative to step in and assist you.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. Please can you provide me with the name of the Spec-Savers you made use of as we would like to urgently arrange for a representative to step in and assist you.
Kind RegardsSpec-Savers Head Office