JH
Jody H
1 reviews | Active since Apr 2010
13 Jul 2015, 12:00
He says, She doesnt, who will?????
I obtained my new specs a few weeks back and I asked in store about the offered insurance. <br> <br> I was told that I should contact the call center to activate it - which I did. <br> <br> I was then told I must do it in-store<br> <br> I do not think its right for me to now run back and forth for a service due to me
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Spec-Savers SA's replyOfficial
16 Jul 2015, 12:03Hello Defib,
Thank you for bringing the matter to our attention.
As per the previous email sent to you, our Insurance Department has confirmed that your Insurance warranty has already been activated.
Unfortunately there is no statutory documentation for the spectacle warranty.
Whenever you visit a Spec-Savers store please produce the Blue Spec-Savers Loyalty card together with your ID, with the card you can visit any Spec-Savers store and they will be able to look on the system and provide you with the information.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
As per the previous email sent to you, our Insurance Department has confirmed that your Insurance warranty has already been activated.
Unfortunately there is no statutory documentation for the spectacle warranty.
Whenever you visit a Spec-Savers store please produce the Blue Spec-Savers Loyalty card together with your ID, with the card you can visit any Spec-Savers store and they will be able to look on the system and provide you with the information.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Spec-Savers SA's reply16 Jul 2015, 12:03
Official
Hello Defib,
Thank you for bringing the matter to our attention.
As per the previous email sent to you, our Insurance Department has confirmed that your Insurance warranty has already been activated.
Unfortunately there is no statutory documentation for the spectacle warranty.
Whenever you visit a Spec-Savers store please produce the Blue Spec-Savers Loyalty card together with your ID, with the card you can visit any Spec-Savers store and they will be able to look on the system and provide you with the information.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
As per the previous email sent to you, our Insurance Department has confirmed that your Insurance warranty has already been activated.
Unfortunately there is no statutory documentation for the spectacle warranty.
Whenever you visit a Spec-Savers store please produce the Blue Spec-Savers Loyalty card together with your ID, with the card you can visit any Spec-Savers store and they will be able to look on the system and provide you with the information.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa