CS
Caylin S

1 reviews | Active since Oct 2019

26 Apr 2022, 13:39

Handle with care

My frame broke and I requested to have my lenses transferred to a new frame, fine no worries about that however, when my glasses came back the lenses were so scratched looking through it is actually blurry. I know for a fact that my lenses were not in such poor quality. Please inform your staff to take a bit more care of peoples specs when handling them.

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply04 May 2022, 14:34
Official
Dear Caylin.

Thank you for having taken the time in bringing your matter to our attention. We have a Spec-Savers representative standing by to step in to attend to your matter with the utmost urgency and be in direct contact with you. Please provide us with the name of the Spec-Savers store.

Warmest regards 
The Spec-Savers Team 

Best regards,