MM
Meera M
1 reviews | Active since Sept 2018
13 Sept 2022, 15:05
Good service Stoneridge, Poor service Scottburgh
I would like to commend the manager at Specsavers Stoneridge, Cecilia Opperman for her outstanding customer service. I moved from Gauteng to KZN and needed my glasses to be checked and fixed due to faulty transitions. She arranged with Specsavers Scottburgh to courier to glasses to Stoneridge, prioritised the repair and arranged the courier back to me at no cost to me. Now that is what I call excellent customer service.
Unfortunately I cannot say the same for Specsavers in Scottburgh who refused to help me when I went in there with the issue with my glasses. The least they could do was arrange for me to get my glasses to Stoneridge. They didn't, until Cecilia intervened by phoning the manager at Scottburgh to arrange the courier. Specsavers Scottburgh can learn from Cecilia.
Helpful (0)
Replies (7)0
Replies (7)
Spec-Savers SA's replyOfficial
14 Sept 2022, 09:33Dear Meera.
Thank you for your kind words and positive feedback. We are extremely pleased that your experience at Spec-Savers Stoneridge was so amazing. These staff members love what they do, and it is clear in the service that they render, compliments such as this one is highly motivating and greatly appreciated. We have forwarded your compliment onto the store, the franchisee as we take great pride in each of our staff members especially in cases such as these.
We look forward to welcoming you back at the branch.
Thank you and Kind regards
The Spec-Savers Team
Thank you for your kind words and positive feedback. We are extremely pleased that your experience at Spec-Savers Stoneridge was so amazing. These staff members love what they do, and it is clear in the service that they render, compliments such as this one is highly motivating and greatly appreciated. We have forwarded your compliment onto the store, the franchisee as we take great pride in each of our staff members especially in cases such as these.
We look forward to welcoming you back at the branch.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply14 Sept 2022, 09:33
Official
Dear Meera.
Thank you for your kind words and positive feedback. We are extremely pleased that your experience at Spec-Savers Stoneridge was so amazing. These staff members love what they do, and it is clear in the service that they render, compliments such as this one is highly motivating and greatly appreciated. We have forwarded your compliment onto the store, the franchisee as we take great pride in each of our staff members especially in cases such as these.
We look forward to welcoming you back at the branch.
Thank you and Kind regards
The Spec-Savers Team
Thank you for your kind words and positive feedback. We are extremely pleased that your experience at Spec-Savers Stoneridge was so amazing. These staff members love what they do, and it is clear in the service that they render, compliments such as this one is highly motivating and greatly appreciated. We have forwarded your compliment onto the store, the franchisee as we take great pride in each of our staff members especially in cases such as these.
We look forward to welcoming you back at the branch.
Thank you and Kind regards
The Spec-Savers Team
MM
Meera M's updateReviewer Update
14 Sept 2022, 09:41 Thank you for the feedback. If my whole post was read, you will notice that I had commented about the bad service received at Specsavers Scottburgh. Is anything going to be done about that?
MM
Meera M's update14 Sept 2022, 09:41
Reviewer Update
Thank you for the feedback. If my whole post was read, you will notice that I had commented about the bad service received at Specsavers Scottburgh. Is anything going to be done about that?
Spec-Savers SA's replyOfficial
14 Sept 2022, 10:23Dear Meera.
The matter has already been escalated to our representative, and they will be in direct contact with you regarding your unfortunate experience at our Spec-Savers Scottburgh branch.
Thank you and Kind regards
The Spec-Savers Team
The matter has already been escalated to our representative, and they will be in direct contact with you regarding your unfortunate experience at our Spec-Savers Scottburgh branch.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply14 Sept 2022, 10:23
Official
Dear Meera.
The matter has already been escalated to our representative, and they will be in direct contact with you regarding your unfortunate experience at our Spec-Savers Scottburgh branch.
Thank you and Kind regards
The Spec-Savers Team
The matter has already been escalated to our representative, and they will be in direct contact with you regarding your unfortunate experience at our Spec-Savers Scottburgh branch.
Thank you and Kind regards
The Spec-Savers Team
MM
Meera M's updateReviewer Update
14 Sept 2022, 14:09Thank you
MM
Meera M's update14 Sept 2022, 14:09
Reviewer Update
Thank you
Spec-Savers SA's replyOfficial
14 Sept 2022, 14:41Dear Meera.
Our representatives have been trying to contact you without success. Please can you provide an alternative contact number or a time that you can be contacted on.
Warmest regards
The Spec-Savers Team
Our representatives have been trying to contact you without success. Please can you provide an alternative contact number or a time that you can be contacted on.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply14 Sept 2022, 14:41
Official
Dear Meera.
Our representatives have been trying to contact you without success. Please can you provide an alternative contact number or a time that you can be contacted on.
Warmest regards
The Spec-Savers Team
Our representatives have been trying to contact you without success. Please can you provide an alternative contact number or a time that you can be contacted on.
Warmest regards
The Spec-Savers Team
MM
Meera M's updateReviewer Update
14 Sept 2022, 16:44They tried to contact me once only. So they can try again if they wanted to so badly!
MM
Meera M's update14 Sept 2022, 16:44
Reviewer Update
They tried to contact me once only. So they can try again if they wanted to so badly!
Spec-Savers SA's replyOfficial
19 Sept 2022, 10:33Dear Meera,
Our representative has informed us that they have manage to get a hold of you and the matter has been resolved. If you should require further assistance please do not hesitate to contact us.
Thank You & Kind Regards
The Spec-Savers Team
Our representative has informed us that they have manage to get a hold of you and the matter has been resolved. If you should require further assistance please do not hesitate to contact us.
Thank You & Kind Regards
The Spec-Savers Team
Spec-Savers SA's reply19 Sept 2022, 10:33
Official
Dear Meera,
Our representative has informed us that they have manage to get a hold of you and the matter has been resolved. If you should require further assistance please do not hesitate to contact us.
Thank You & Kind Regards
The Spec-Savers Team
Our representative has informed us that they have manage to get a hold of you and the matter has been resolved. If you should require further assistance please do not hesitate to contact us.
Thank You & Kind Regards
The Spec-Savers Team