Going the extra mile

I broke my spectacles the day before I had to leave on holiday. I went to Specsavers Secunda to see if they could possibly help me, but unfortunately it was not fixable. Since my spectacles was still fairly new, I could not use my medical aid benifits to replace them. The optometrist (Herman) got the strenght of my lenses from my broken spectacles and helped me to choose an affordable frame. He said he would quickly make me a new pair in his lunch time. It sounded too good to be true, but surely, barely 15 minutes later I had a brand new pair of spectacles at a fraction of the cost I usualy pay somewhere else. He also mentioned that I now have a spectacle replacement plan on my new spectacles, should something like this happen again. WOW. THAT's what I call going the extra mile, even for someone who is not one of your customers. Specsavers Secunda, you now have a new customer for life.