GLASSES TAKEN TO LONG

hi i always goes to spec savers to get prescription glasses with eye test, but this time i am really disappointed as i think service went down. First i waited 2 weeks for my glasses to arrive and then eventually when it did arrive one of my lenses were chipped or cracked and they need to replace the order, which will take another week or so. I know mistakes happen, but really pay nearly R5000 for a pair of glasses and i nearly waiting a month for it - not good.