GATEWAY SPEC-SAVERS

I did my eyes test on the 15/10/2024 today is the 21/10/2024 and I followed up on my order as they had said they would rush it as it is considered urgent. Today I find out that the order was only placed today after having spoken to several agents who where unable to trace because obviously it was never placed. I am so disappointed as I desperately needy glasses I would understand the delay if maybe I had not made payment but all was paid in full. I am really disappointed as glasses seem to show that I will only get them beginning of next month. Gateway Spec savers such a disappointment. I am considering taking my parents and kids elsewhere cause clearly you guys have no sense of urgency