GALLERIA BRANCH - INCOMPETENCE DURING COVID LOCKDOWN!

Had an 11.30am appointment. Got inside the store on time. My details were taken. Not sure why, considering I've been dealing with them for years. Then I was made to wait ten minutes while, I assume my details were captured. Once this was done, I was approached by the lady who asked me if I was there to test for contact lenses. I responded I was. She then told me that because I was already wearing my lenses, I had to remove them and then wait a further 15 minutes because they couldn't test my eyes right away. While I appreciate that there is a process, this information should have been communicated before I left my place of work, during my 30 minute lunch break, to navigate a potentially dangerous situation to get my eyes tested. You very efficiently sent me an email to notify me about my appointment. How about you put pertinent information on the same email so that your customers don't waste precious time in public places! As a result of this debacle, I would have had to wait an additional 2 weeks before I can try again to get my eyes tested because that is when I will be in the area again. Fortunately, there are other optometrists that my husband and I can go to, BESIDES SPEC-SAVERS, as I won't risk putting myself in this kind of situation again.