Front desk staff rude

I am very disappointed in the treatment from the front desk staff at Tambotie mall. 1) I made an appointment on the internet for my daughter using her credentials they confirmed the appointment with her telephonically. On Saturday while awaiting in reception one of the front desk staff came out upset rudely and loudly telling me I made an appointment on my name and not my daughter I did not appreciate her condescending tone of voice and her error not mine. And they did not have a trial pair foe my daughters left eye we probably also going to wait 6 weeks as a guy that complained while sitting there 2) Today I phoned to find out, taking a chance because I was going to go to the mall to see if my glasses are there. The lady who answered the phone again with her condescending voice telling met it takes 7 to 14 days I paid on the 21st , she didn't give me a chance to speak when i did get an opertunity after she repeated her self 4 times I said the website says 5 to 14 days (which I do think is ridiculous)... and i was just asking she honestly was rude and saying didn't "she"(direct words) explain to me. I don't understand why we being treated with such disrespect we are paying customers.. no people skills can't believe she works with people never has this treatment before from other specsavers