Forced to pay full for glasses after being told that medical aid would cover most of it.

I went to Spec-Savers in Centurion Mall for an annual eye test at the end of January 2019. I told the optician I wasn't happy with the contact lenses I've been trying out for the previous few months and recommended that I use glasses again.

One of the front desk staff assisted me to look at new frames which I did and asked for a quote after speaking to my medical aid to find out my portion to pay. She sent me a quote a few days later which shows the medical aid would pay for the majority of the bill and I accepted based on this and collected the glasses about a week after that.

I now find out that I'm responsible for the entire bill as medical aid only pays for contact lenses or glasses which I was not aware of. I still do not know how this was possible as checks were supposed to have been done. I've asked for an explanation and received none to date.

I never want to be in this position again and urge others to be very cautious when dealing with Spec-Savers as they have made an error with processing my claim but cannot admit it or take any steps to rectify it.