FIRST TIME CLIENT: POOR EXPERIENCE

I am highly disappointed with my experience at Spec-Savers Kempton Park(Woodbridge Square). My daughter and I consulted on the same date with the same daughter. My daughter received an sms informing her that her order was ready, when she went to collect they couldn't not find her order! They had misplaced it and she had to wait while they searched high and low. She then asked if my stuff was ready at all, the lady that was dealing with our orders told her that they tried calling me to tell me to come for fitting but did not reach me. I checked my phone multiple times and there were no missed calls or voicemails from them. anyway what fitting was I supposed to do?! Either my order is ready or not! Why didn't I get a follow up sms/email if truly they tried to reach me?! Fine, I got the sms Friday night, then when I went to collect the following day, the lady could not find my order AS WELL. HOW DOES THIS KEEP HAPPENING. I waited while she searched pretending to not know where she messed up. THEN she told me my spectacles and sunglasses were given to ANOTHER customer. HOW?! Our orders are completely different! Frames are different colours and sizes, I don't see how one might made a mistake... Mine is 1 pair of prescription spectacles + 1 pair of prescription sunglasses... The other customer's order was 1 pair of prescription spectacles + 1 pair of reading glasses. On top of that there was a R500 or so levy that's highlighted for me to pay BUT the customer that took and signed for my order was not made to pay! How come?! Since they gladly gave him my order and had him sign on my stuff with the levy clearly marked & highlighted to be paid. I HAVE NOT RECEIEVED MY ORDER YET AND HAVE NOT RECEIVED ANY FORM OF COMMUNICATION FROM THE BRANCH AS YET. I AM A PENSIONER I CANNOT BE EXPECTED TO RUN UP AND DOWN FOR THE SAKE OF STAFF'S NEGLIGENCE.

It's my first time using Spec-Savers after many happy years of going to another franchise(I only thought to change because I thought I should start going somewhere closer to home since I'm a pensioner). I was wrong and will no longer come back to Spec-Savers. My two daughters as well.