<p>I ordered glasses and contacts from the cavendish branch and my subsequent eye test revealed that my prescription had worsened from -4.50 to -4.75. </p> <p>The optometrist prescribed me with -4.25 contact lenses and told me that it is my fault for not having noticed that the prescription was wrong and that I should have used the trial pair for two weeks. </p> <p>I specifically asked him before paying if the contact lenses prescription was the new one before taking my glasses and contacts. He said yes and busied himself with something else.</p> <p>i went on holiday and came back to a new job so was too busy to approach it before now.</p> <p>i returned the remaining two pairs in the box today only to be told that my prescription on the lenses is not wrong as they use a scientific formula to deduce it. Also, I was compensated with two trial pairs of lenses after giving them back the two pairs of acuvue in the box.</p> <p> </p> <p>terrible attitude from optometrist. And I am certain he is blatantly lying about my contact prescription being correct. The lenses are too weak, I have been wearing contacts since I was 10 years old, I know the difference.</p>
Dear Cherry,
Thank you for taking the time to bring this to our attention.
We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.
Kind Regards
Spec-Savers Team
Best regards,
Dear Cherry,
Thank you for taking the time to bring this to our attention.
We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.
Kind Regards
Spec-Savers Team
Best regards,
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