Feedback on a recent interaction at greenacres specsavers

I would like to share some feedback regarding a recent experience at your Greenacres branch in Port Elizabeth (the one located next to Execuspecs). I’ve been a loyal client of Specsavers for over 10 years and have always appreciated the services you provide.

However, a few months ago, I visited the Greenacres branch to enquire about trial contact lenses. Unfortunately, the staff member assisting with contact lenses was unprofessional and responded with an unwelcoming attitude. This interaction left me disappointed and disheartened, and I decided then and there that my long-standing relationship with Specsavers had come to an end.

Today, I visited Neovision, and the difference in service was striking—exceptional service, competitive pricing, and a warm, professional atmosphere. It was a reminder that there are other providers who value every customer interaction, and I’m happy to say a new relationship has now begun with them.

I understand that Specsavers is a well-established brand in South Africa, but I feel it’s important to point out that loyal customers can quickly become former customers when treated poorly. With increasing competition in the market, a dismissive attitude from staff can have a significant impact on your business.

I never minded paying Specsavers prices because I believed in the value and service. But I sincerely urge you to re-evaluate the customer service culture at your branches—particularly at Greenacres—because I may just be one voice, but I’m likely not the only one who has walked away feeling this way.