Faulty lenses

To whom it may concern

I would like to bring the following to your attention.

In January of this year I visited Spec Savers for my biennial eye test. The optician who has assisted me in the past has retired and therefore I visited Spec Savers at the Vaal Mall in Vanderbijlperk.

When I received my new lenses and when I drove home, I realized something was wrong as I saw 4 cars instead of 1. I returned to Spec Savers the next day and the optician told me that my brain needed time to adjust to the new lenses.

After I returned to him the third time, he re-tested my eyes and my lenses were sent away to be altered. When I enquired 3 weeks later, I was advised that the lenses had been sent overseas. 2 days later, I was advised that my lenses were ready for collection. Unfortunately the lenses still had the same problem. When I advised the optician of this, he suggested that perhaps I had been at a party the night before and had had too much to drink and that was why I could not see. On this same day, I returned to Spec Savers 3 times as I could not even read the store names in the mall. The only solution that this optician could offer me was that my brain needed time to get used to the new lenses.

On advice from the Sasolmed representative, I consulted a different optician and my problem was immediately resolved with the correct lenses. The cost for this was R6 300.00 out of my own pocket.

The reason from my letter is to bring awareness to the incompetence of the optician at Spec Savers as due to the affordable services Spec Savers offers many pensioners in the area make use of their services. I therefore request that you investigate this matter further so that no one else falls victim to this service provider who is clearly unqualified to take responsibility for the public’s vision requirements.

Yours sincerely D Du Preez