False Promises & Lies. Worst service ever.

In December 2022, I visited Spec Savers at Laguna Mall, Langebaan, enticed by their promotion: "Purchase a pair of glasses and receive a complimentary set of prescription sunglasses." In mid-January 2023, I returned to the store to collect my eyewear. I promptly noticed a discrepancy between the reading glasses and the sunglasses. Attempting to read with the sunglasses proved futile, revealing that the sunglass lenses lacked bifocals. Within a week, I revisited Spec Savers to express my concern about this inconsistency. Their response caught me off guard: I should have paid an additional fee for the bifocals. This revelation surprised me, as I had presumed the two pairs of glasses would be identical. I queried the salesperson regarding his statement after already paying extra for features like polarised lenses, night vision, and anti-fog lenses. No one had informed me of this extra expense, which I would have readily covered. The salesperson then suggested ordering new lenses for the sunglasses and stated that I can pay for the bifocals upon their arrival. Fast forward seven months, involving six visits to the store, each time accompanied by promises of follow-up calls regarding the new lenses. Regrettably, these commitments were never fulfilled. No one from Spec Savers ever contacted me. The latest explanation I received was that the shipment containing the new lenses had mysteriously gone missing. This has been an exceptionally disappointing service experience, ranking as the worst I've encountered. The replacement lenses are still pending, leaving me frustrated. Prospective customers should exercise extreme caution and seek absolute clarity about the item/s they have bought before leaving the Spec Savers establishment. Their lack of consideration for loyal patrons, combined with unkept assurances and untruths, showcases a distinct disregard for their clientele.