False advertising (Clicks Club Card Points)

I've always just had good experiences with specsavers

I visited one of your branches (spec-savers the bridge)I paid for the eye test as well as my lenses and got the frame free (with the winter promotion)

the lady that assisted me asked me whether I would prefer normal loyalty points or clicks points I opted for clicks points and provided her with my clicks club card no yet up to date my points has still not been loaded This really is very off putting