False advertising

Review: Specsavers Experience I recently visited Specsavers for my 6-year-old son’s glasses, and overall, the service we received in-store was excellent. The staff were friendly, helpful, and made the process comfortable for both me and my child. Up until the final stage, I was very satisfied with the experience. However, I was disappointed when I was informed that I would need to pay extra for my son’s lenses to be thinned out because they would otherwise be thick. This came as a surprise, as the adverti*****t indicated that children’s glasses would be provided for free. It felt misleading to only mention these additional costs at a later stage, especially when the expectation was that the glasses would be fully covered. From a customer’s perspective, this comes across as unclear or potentially false advertising. While I appreciate the good service provided by the staff, I believe there should be more transparency about what is actually included in the “free” offer, and any possible additional costs should be clearly explained upfront. I was told it would cost a total of R2000 verry disappointed