Failing to update on credit bureau that I paid up my account

One thing that I hate doing is complaining for the same thing and know one acknowledge my complaint..it been 5 months since I have paid up my specsavers account but they still failing to update on credit bureau....there are a count that I have paid 2 months ago and they didn't take even a month to update ....I wouldn't advise anyone to take credit with specsavers ...I even took my glasses with neovision best company ever......