Extremely dissatisfied!! keep your lenses

<p>Extremely poor service from Specsavers Sunninghill, staff has a don't care attitude and disrespectful im not sure if it's because i'm young and they think they can speak to me and treat me however.</p> <p>i've been waiting for 2 months now for my lenses. First time i went there they had this special of R500 off your eye test if you order lenses with them. i called the lady in store and asked if it applies to contact lenses as well she said yes. i book an appointment and all is well. when i get to the store the rest of the staff sing a different tune oh no it does not apply to contact lenses. after they debate they agree to give me the special regardless, provided i order my lenses with them. i agree.</p> <p>Then comes the ordering part which they were very grumpy to do. they said they will give me trials because my power has changed and then order the full six month pack if im happy. the trials come. then the problem starts when they are meant to place the order. we confirmed with them that they will put the order through for the six month supply. here i am sitting thinking all is well i go there two weeks later, they have not ordered the lenses and they cannot find my file!!!! What nonsense is this??? I LET IT SLIDE.</p> <p>So the guy there says he will place the order after searching for my file and rudely tells me that he will call me when they are here.</p> <p>a month later they call and tell me they have the correct box for my right eye but have no lenses for my left eye something about the incorrect powers. they then suggest more trial lenses but this time from a different brand.</p> <p>then trials come, then another problem begins. they have the correct power for the right eye but could not find the correct one for the left eye and gave me two lenses that each almost have the same power and i must see which one will work. Mind you the eye is a very sensitive area.</p> <p>i go home i try them on immediately i feel an imbalance of vision but what's the point of going back to rude staff who won't be interested to help you anyway. i end up wearing two totally different power's and i've been experiencing headaches and blurry vision at times. i cant work properly at work. nor can i see clearly on the streets. this is what i use to SEE like really?? without my lenses i cannot see!! almost two and a half months now waiting for lenses and quiet frankly you can keep them i cannot tolerate incompetency and ******* service!! i will gladly pay for the eye test that was given to me involuntarily free, (talk about not being able to express yourselves clearly through marketing and having staff who know absolutely nothing) i am very dissatisfied and will not tolerate such treatment because of my age! i may be young but i am a customer and the same respect i have shown and patience is what i deserve in return. i've been with specsavers since my high school days and this is just utterly appalling. i</p> <p>i will gladly find a new optometrist who cares and knows the importance of customer service and will have well-trained staff who won't make you feel as if they are doing you a favour and this is their father's company. i will not encourage anyone else to further use this service (and to think i use to highly recommend) Sunninghill should take notes from other branches such as pinetown, west street, randburg etc. These people clearly have too many issues they carry them to work.</p>