EXTREMELY BAD SERVICE FROM SPECSAVERS NORTHGATE

I'm so unhappy with specsavers Northgate mall. I went for my eye test and paid for the specs on the 21st of August, I was advised by Mr Wiseman that I will receive them within 7-10 days NOT working days. 11 days later I called *** to enquire and I was advised that the specs was not done accordingly at the lab, like njani??? and they were returned same day. No email, no call, no sms from their end. He then promised to call me the next day to advise when will I get my specs, he called and told me that he can't tell the day but will keep me posted - an empty promise.

Today is the 16th day, no communication at all from these people, I paid the whole amount that was due and all I'm getting is the most awful service. By the way the service from the Optometrist was exceptional but the customer service from the front line is the worst.

Few days before booking for the eye test, I ordered "home try on frames" and requested the frames to be delivered to them as I wouldn't have been at home to receive it myself, guess what!! The package was opened (how bad is that?) and the same individual informed me he wasn't aware they are for the customer, meanwhile there was a black and white note right on the package with my details.

I've received a good service from Specsavers (Capetown-station branch) many times and what I'm experiencing right now from Northgate branch, is definitely unacceptable. I actually want them to deliver my specs elsewhere or even refund me I'd rather go to a different branch to get a service that any customer deserve.