Extremely angry with specsaver klipfontein and the manager vanssa

I booked an eye test for my 7 year old son ,I was told to come at 16:pm on 15 February 2024 ,I arrived for my appointment only to be told that there is a back log on the kids appointments and I need to make a booking online ,yet I have been here twice and no 1 told me any of that information. What made me livid is the manager talking down on me as if this is information I should have already known and totally disregarded the fact that I did come to the branch to book an appointment and I wasn't given any of this information, on top of that they telling me that I should be able to recognize who was assisting me that day .had I'd known I'd encounter this problem I would have taken down the name of the person who assisted me