MT
Matshidiso T

1 reviews | Active since Mar 2024

06 Mar 2024, 09:46

Exploitation of medical aid funds

Good day

I had an appointment with spec-za @ Maponya mall yesterday. My appointment was only for reading glasses and I told the specialist that I had done a thorough test with an eye specialist late last year and he still did those tests again after I told him I my concern is for reading only. He even asked me what the doctors said about my eyes. I feel like the Dr was exploiting my funds as he still continued to redo those tests. I was expecting to be seen by an optometrist and an eye specialist. Please stop exploiting medical aids funds . I am so disappointed with the service I received

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply06 Mar 2024, 11:54
Official
Dear Matshidiso 
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team