EXPENSIVE FRAME WITH VERY POOR QUALITY

I am bitterly disappointed and extremely upset with the quality of frames of spectacles at Spec-Savers. I have been a loyal customer of Spec-Savers since 2012 and that loyalty sadly ended today. In the past I purchased spectacles from Spec-Savers and I had no hassles or issues. I still have in my possession spectacles of the Levi's brand I purchased in 2016. I then bought my current glasses which have bigger frame in June 2021 at the Rondebosch branch of Spec-Savers in Cape Town. I paid a whopping R6 700 for the Diesel brand of spectacles, the price included lenses. Yesterday when I put on my glasses the handle fell off. I thought it was ***** that was loose and fell off. I went to Spec- Saver in Rondebosch to ask for assistance with fixing of the specs. The response i got to my request was shocking and disappointing. The lady who attended to me told me in no uncertain terms that Spec-Savers will not fix the frame of my spectacles because it was broken. 😭😭😦She further said since the insurance of the glasses is valid for 2 yrs they cannot help me. She then suggested something ridiculous "Buy another frame since you are due for new glasses". I found this silly and unbelievable. How can this lady expect me to buy an expensive frame when I have just shown that the expensive frames sold by Spec- Savers are poor quality?😠😠😠 For the record the policy of Spec-Savers states that all glasses and sunglasses come with free lifetime servicing including minor repairs at no extra cost to the customer. By being unable and or refusing to repair my glasses, Spec-Savers unable to live up to their policy.