EXCELLENT CUSTOMER SERVICE

On Monday, 27 November 2023, my two sons and I visited a number of Spec-Savers, looking for a replacement frame under their warranty. Last year, we visited the Plein Street branch and I was impressed with Carmalita Newman's customer service. I prefer to browse on my own until I need help. She gave us the space, but without being intrusive, ask us questions and gave us professional advice. Last year she not only explained the 2 for 1 promotion, but the different options I can choose from. She listened to us, suggested frames to suit my son's face. My overall sense was that we could trust her, that she care about her customers, that she listen to them, and recommend a frame that best compliment my son's face, with the stock available. This year, we found a frame there and immediately after asking where we were from, saying that they could do an inter branch transfer. Thank you Carmelita for your excellent customer service. The other Spec-Savers employee, I encountered, that also give excellent service, is Lance, at Tygervalley Mall. What set them apart, is that they gave information what the company can offer me and not just answers or suggestions to sell a product. My request to the company is, please update the frames for males, to more modern styles and for customers that do not have a high nose bridge. Thank you.