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Candice H

1 reviews | Active since Aug 2019

01 Aug 2019, 20:32

Don't bother wasting your time

Spec Savers Mall @ Reds- Had my eye test done almost a month ago and when I first collected my glasses two weeks later they were faulty. I then had to return the glasses and it has been another two weeks since then and still no glasses. When I called the first time to find out what is going on, I was told my glasses would be ready the following day, and again nothing. When I phoned again I was told they can't trace my glasses and something got mixed up at the lab and so apparently my lenses are in someone else's glasses. This is scary when you are trusting them to give you the correct lenses for your eyes and yet now you can't be too sure. What they 'save' you on money, they just waste on your time!

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply02 Aug 2019, 08:19
Official
Dear Candice,

We will have our representative step in and attend to your matter urgently, as this is not how we do things at Spec-Savers. Thank you for taking the time in bringing this to our attention. 

Thank You & Kind Regards
Spec-Savers Team