KR
Kumaran R
1 reviews | Active since Aug 2018
20 Feb 2026, 21:37
Don't Blindly walk into Spec-savers without reading between the lines...
Spec-savers Chatsworth Centre seems to have a problem with customer service.
I do understand that specials generally have terms and conditions attached however why isn't it explained when you in the store with the staff
They tell you it's on the website. ???
Then when you decline the special because you can't afford it you get treated badly and spoken to like you did something wrong.
Anyway after being treated badly you then have to wait 2 months for your desperately needed spectacles and get told that you must wait until we send you and sms and are still waiting.
What's going on???
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Replies (2)0
Replies (2)
Spec-Savers SA's replyOfficial
23 Feb 2026, 10:51Dear Kumaran.
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you’ve described at Spec-Savers Chatsworth Centre. This is certainly not the level of service we aim to provide our patients. While our promotions have terms and conditions, these should always be clearly explained in-store by our staff. We regret that this was not done and that you felt uncomfortable or poorly treated when you declined the offer. Your matter has been escalated to a Spec-Savers representative and you will be contacted.
Thank you and Kind regardsThe Spec-Savers Team
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you’ve described at Spec-Savers Chatsworth Centre. This is certainly not the level of service we aim to provide our patients. While our promotions have terms and conditions, these should always be clearly explained in-store by our staff. We regret that this was not done and that you felt uncomfortable or poorly treated when you declined the offer. Your matter has been escalated to a Spec-Savers representative and you will be contacted.
Thank you and Kind regardsThe Spec-Savers Team
Spec-Savers SA's reply23 Feb 2026, 10:51
Official
Dear Kumaran.
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you’ve described at Spec-Savers Chatsworth Centre. This is certainly not the level of service we aim to provide our patients. While our promotions have terms and conditions, these should always be clearly explained in-store by our staff. We regret that this was not done and that you felt uncomfortable or poorly treated when you declined the offer. Your matter has been escalated to a Spec-Savers representative and you will be contacted.
Thank you and Kind regardsThe Spec-Savers Team
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you’ve described at Spec-Savers Chatsworth Centre. This is certainly not the level of service we aim to provide our patients. While our promotions have terms and conditions, these should always be clearly explained in-store by our staff. We regret that this was not done and that you felt uncomfortable or poorly treated when you declined the offer. Your matter has been escalated to a Spec-Savers representative and you will be contacted.
Thank you and Kind regardsThe Spec-Savers Team
Spec-Savers SA's replyOfficial
24 Feb 2026, 17:30Dear Kumaran.
This is not the service we strive for. Your feedback has been shared with the branch for investigation, and we hope your visit today goes smoothly. Please let us know if you need any further assistance.
Warmest regards
The Spec-Savers Team
This is not the service we strive for. Your feedback has been shared with the branch for investigation, and we hope your visit today goes smoothly. Please let us know if you need any further assistance.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply24 Feb 2026, 17:30
Official
Dear Kumaran.
This is not the service we strive for. Your feedback has been shared with the branch for investigation, and we hope your visit today goes smoothly. Please let us know if you need any further assistance.
Warmest regards
The Spec-Savers Team
This is not the service we strive for. Your feedback has been shared with the branch for investigation, and we hope your visit today goes smoothly. Please let us know if you need any further assistance.
Warmest regards
The Spec-Savers Team