Don't keep promises or get back to you

I've had my eyes tested on the 28th Feb at Spec savers Brackenfell.<br> <br> Initially I understood that I'll get my lenses by Tuesday or Wednesday. After phoning them last week Tuesday, I was told I get my lenses by the next week Tuesday (10 March). <br> <br> I've phoned today (Wed 11 March) and get the promise that they'll follow-up with the lab get let me know. I had to phone back again (16h00) after another promise was broken.<br> <br> Still have no lenses.<br> <br> The problem is not the delay... but the expectation that was created, and the inconvenience. I've worked from home today so I can pick up my lenses.<br> <br> I am utterly discussed with the bad customer service I've received after the test and paying them.<br> <br> This is my view only: <br> This is typical South African customer service..... good service while service providers can make money from you, or you owe them money, but the moment you paid them.... Well, then the good customer service you received up to now flies out the back door.