Do not use the Richards Bay branch in Boardwalk if you want your prescription for online purchase

Do not use the Richards Bay branch in Boardwalk if you want your prescription for online purchase. Philani was so rude and unprofessional, we didn't initially deal with him for the appointment for a prescription for online purchase. The prescription was incomplete as we explained before the appointment that the prescription is for online. Today I called in for them to assist with giving us the PD as the prescription we got a year back in specsavers The Bluff had it included, he told me it is not his problem that the other Specsavers did us a favor, it not his problem we must make a plan just like every other person does to get the PD themselves. Why offer a service if you will be upset when people don't buy from your branch.