Dissatisfied with Specsavers

Dear Specsavers Customer Service Team

I am writing to express my disappointment with the recent purchase I made at your store.

In August last year I bought a pair of glasses with the Infinity frame from your Potchefstroom Mooirivier mall branch, at a cost of R ‪6991.00‬

Unfortunately, after only 7 months of use, the frame has unexpectedly broken, rendering the glasses unwearable. Because this is the only pair I have I glued the frame together. After visiting the branch to enquire ,the sales lady told me there is no warranty on because I glued the frame.

She told me she can get me a new frame for R 1000. After reconsideration, why do I have to pay after only 7 months for glasses that cost almost R 7000 ? Now after a month the other side of the frame broke as well .

Additionally, I have noticed that the paint on the frame is starting to peel off, which is quite concerning considering the relatively short period since I acquired them.

As a loyal customer of Specsavers, I have always appreciated the quality of your products and services. However, this recent experience has left me dissatisfied and inconvenienced. I rely on my glasses for everyday tasks, and the sudden breakage has disrupted my daily routine.

Please let me know the steps I need to take to resolve this matter promptly.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely André Smit ‪***