DISSAPOINTING SERVICE

I went to Spec Savers in Westgate Shopping Centre in Roodepoort Gauteng on 7 March 2023 at about 12h30 to fix my frame that bent and put the lenses back. I was asked by a male employee to write my name and phone no down for them to phone me if there was a problem and I went shopping. Upon my return at 13h45 I was told that they couldn't do anything before confirming with me the risk on bənding the frame. My question is why did they not phone me seeing that they had my number! They could not give me an answer besides Sorry Mam and then asked me to sign for the risk and asked me to wait for 20 to 25 minutes for it to be done!

This is not acceptable service at all.