LS
LEON S

1 reviews | Active since Oct 2017

11 Jun 2021, 13:00

Dissapointed with new varifocals from Spec-Savers.

I was always very happy with the service from Spec-Savers. However I am very dissapointed with my new prescription glasses (Varifocal), which I received on 02 June 2021, from Spec-Savers Middelburg Mall. My eyes strain when reading and blur when closing one lens so I went back on 05 June 2021 where I had a quick eye test and small adjustment was made to the left lens. My eyes still strain when reading and I develop a headache when reading for long periods. Closing one lens still results in a slight blur. Going back, no thank you so I bought myself a pair of ready made reading spectacles from Dischem. The medical aid will not allow a 2nd eye test in the same year. Due to the access I had to pay Spec-Savers I can't pay cash for a new set of spectacles. So now I am stuck with Prescription glasses which I can't use for reading but need them for daily use and driving.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply11 Jun 2021, 14:28
Official
Dear Leon.

 Thank you for taking the time in bringing your matter to our attention. We have received your matter via our CRM mailbox as well, and your matter is being attended to by a Spec-Savers representative 

Kind regards
The Spec-Savers Team