Dissapointed

All started well like before. Made a booking online received an sms confirming my appointment and also a phone. I went in on the 13 August on my arrival I gave a lady my card to my surprised I was told they is something wrong with my insurance far l will able to assist me, "fare enough" It is not the first time visiting the carnival from my knowledge before the confirmation they make sure that all is fine they can proceed and confirm my booking. The lady assited me made a copy so she can contact my health insurance and find out some information so we can reschedule she insisted after telling her there's no need will contact them. I felt it could have been handled better firstly the lady who confirmed my app didn't feel it was the right thing to speak to me personally whilst in the shop not even call me thereafter. Also the lady whom were to call the insuarance never called until this day I have not heard from specs savers.