Dissapointed

Hi there, I was at Spec-savers as i thought they will be the best as i have been to other eye specialists before. I phoned and made a booking and was given an estimate. When I got to the other Spec-savers at Fairbridge Mall, i was at the wrong one but was helped by a very nice afrikaans lady. I was dissapointed when i was given the amount and was way more than what i was given by the other branch. I saw a few people got a gift when they collected their glasses. When i went to go pick up mine i did not receive anything and i felt like i also paid a lot of money for my glasses so did i not pay enough for the gift and then i asked for the bottle to clean my glasses and they said i have to wait 20 days after purchase to see if i have credit to get that. I mean should that not be supp**** with the glasses? I was very dissapointed sorry.