Dishonest interaction with front desk

Good day

I called to place my usual order of contact lenses with this spec savers, I was asked if I was paying cash or medical aid, as it was cash I was told I needed to pay first now and then they would place the order. I said that was fine and I would pay the following week.

My brother called the same day about 20 minutes or so after me, and told them he wouldn't pay medical aid and would pay cash, the reception said no problem they'll place the order. No mention of paying beforehand.

I called back and got the same receptionist with a bad attitude who attempted to be condescending when I had asked why he didn't have to pay. She repeated the same thing she said earlier ( that this was the policy she knows) and then she proceeded to lie to me. She said no man had called earlier and only a woman had called, insinuating I was lying. After I said the person who called was my brother she then **** and said his proof of payment came through so she didn't know what I was talking about and that's why they placed his order and not mine. A lie because in the minute between his call and mine he did not pay anything obviously.

After she called to speak to my brother, she then said they misheard and thought he said he was paying through medical aid even though his medical aid was depleted. After this, no apology on her part, no explanation of her lie and I am curious what proof of payment did she receive from a depleted medical aid.

I have been coming to this spec savers for years but I will now be changing to somewhere else. Teach your staff to not lie.

Regards