Disgustng Service

I am totally annoyed and disgusted in the service I have received from Specsavers. I have a pair of multi-focal specs which is 8 months old. I took them to the East Rand Mall branch, because there were 2 half circles (forming a full circle) around the nose bridge of the lenses. I took my specs to the branch who sent it back to the lab (who in my opinion are at fault here using inferior products). They refuse to replace the lenses saying that it is due to my negligence...…. I am perfectly comfortable to accept the slight scratches to the lenses (due to daily use, this is inevitable) However, I am not prepared to accept that I somehow managed to get a perfect full circle on the lenses. I have spoken to the manager at the branch and she sent it back to the lab and contacted them to sort the problem, but they refused. I have been with this branch since 2002 and have never had a single complaint or comeback. The sad thing is that I always stood up for Specsavers because I have never had a problem, and was warned several times. I am now understanding the reason. This is totally unacceptable and I cannot believe that they would loose people for not aiding when needed. It is not in my nature to bad mouth people or products, but find this grossly unfair. I am trusting that the right people will see this and deal with it in the proper manner.