Disgusting service Spec-Savers Rosebank Mall

I went to Specsavers Rosebank Mall on the 7th of January. I had the eye test and ordered 2 pairs of glasses. After calling three times to find out where my glasses were I was told that they don't have them yet and they would call me shortly. It is now the following day and I have called them to find out again and have now ben put on hold for the last 15 minutes and still waiting. This is the most disgusting service I have ever received. First and last time. They will ever see me.