Disgusting service

I am utterly disgusted and disturbed by the service I got from this branch in Gugulethu Mall on the 24/08/2024. I booked an online eye test beforehand and confirmed the time for 14:30. I arrived in the store at 14:10. After waiting for about 10-15 min I was told that the optometrist on duty was not seeing any more patients as he was only supposed to see 10 and he has already seen 11. So he will not be taking any more patience. Firstly, I took time to request for a booking and then that was not granted what is the purpose of a booking if you will not grant it? I don't care if he is a freelancer or standing in for someone but do not sell dreams on your website that you cannot uphold. People have lives and we book things around it but this kind of service is appalling. I will be taking this to Hello Peter, pity I was not able to take the gentlemen's name down on duty that day. Now my daughter must go a few more days without being able to see at school and have severe headaches because an optometrist is not willing to assist.