Disgusting service at Gateway Branch in 23/02/2022 at 17:45

Absolutely PATHETIC service at the Gateway branch Spec-Savers. I visited the store today, 23 February 2022 at 17:45. The store closes at 19:00. Three ladies were at the counter, none of them came to assist as we waited by the door. Normal procedure is that you wait at the door, someone comes to sanitize you, take temperatures and fills out your name on a sheet attached to a clipboard. I know this because I have been to the store multiple times for a different set of glasses. The store was completely empty with NO OTHER CUSTOMERS inside. We approached the counter. One of the girls asked if we wanted to have a look at the frames. However all three employees were very disinterested and unwilling to assist. After literally 2 minutes, she left us at the frames and ran to the back of the store without returning! How the hell were we supposed to try frames on if she was not there assisting. Are customers supposed to grab frames from the stands themselves?? This isn't procedure that I've seen before while visiting the store... An absolutely disgusting service experienced. Will not be returning. We have been loyal customers for years. Disappointing. Spend your coin somewhere else. I really would like the cameras at the store to be checked to confirm this is exactly what happened. Staff cannot lie about the events that occurred.