Disgusting service and dishonest business practice

I had my glasses made by spec savers in November. The only reason I had it made at spec savers is because of the clicks club card points you receive. My bill was over R3000. I patiently waited for them to load my points bt up until today nothing has been loaded. I visited the store early December and enquired about my points I was told by the sales assistant it takes 2-3 weeks. Then in January I contacted spec savers again because no points was loaded only to be told that they didn't load clicks club card points they loaded spec savers points. She then said i should wait till the IT department gets back from leave then they will rectify the mistake. Mid January I call again and ask abt the points this time I'm told I can only put 1 pair of spectacles points onto my clicks clubcard and because I had my mother's spectacles made in January 2020 I cnt receive points for my spectacles which I made in November. I feel this is unfair because on both occasions did I pay for the spectacles and now spec savers want to dictate who can claim points and who can't. I called head office, I also emailed head office and till today no one can assist me. I feel that had I been told that u cn only claim clicks clubcard points on 1 pair of spectacles I would have opted to have my spectacles done at a cheaper place. I'm disappointed in spec savers for clearly misleading the public. The way they dealt with my case was pathetic.