1 reviews | Active since Mar 2026
Disgusting service
Rating: 0 Star
Review Title: Disgusting service and complete disregard for appointments at Westgate
"I had an appointment booked at Specsavers Westgate for 16th March 2026. The treatment I received from the optometrist, Katlego Mamasonya, was absolutely unprofessional and disrespectful.
Despite having a confirmed appointment, Mr. Mamasonya ignored the queue of waiting patients who had booked time slots. Instead, he prioritized people he knew personally, allowing them to jump the queue. At one point, his assistant even tried to alert him that there were customers waiting who had appointments, but he blatantly ignored her and pretended not to hear what she was saying.
It is completely unacceptable for a medical professional to show such favoritism and disregard for the patients who booked time specifically to see him. If he values serving his friends over paying customers who made appointments, he should not be working in a customer-facing role.
I was so disgusted by the treatment that I canceled my appointment on the spot. I will be taking my business elsewhere, where customers are actually valued."
We’re truly sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. This is certainly not the level of professionalism or service we strive to provide. We take concerns like this very seriously, particularly those relating to fairness, respect, and patient care. Your feedback is important to us and will be addressed accordingly. A Spec-Savers representative will be in contact with you.
Warmest regardsThe Spec-Savers Team
We’re truly sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. This is certainly not the level of professionalism or service we strive to provide. We take concerns like this very seriously, particularly those relating to fairness, respect, and patient care. Your feedback is important to us and will be addressed accordingly. A Spec-Savers representative will be in contact with you.
Warmest regardsThe Spec-Savers Team