Disgusting service

I needed to get new glasses urgently and opted to pay via Optiplan. The glasses took 2 weeks to make and during that time all I got emailed is that my Optiplan is active. I did not get any other notification. On Sat at 1230 pm 2 weeks later I got called to say glasses are ready but the store will not release them due to a payment error. I understand this but I was not allowed to make payment to Optiplan immediately so that I could get the glasses and was effectively told I would need to wait another few days to contact Optiplan on Monday and then wait 48 hours for payment to be processed after. The staff and management refused to assist and I was forced to make full payment and cancel Optiplan to get the glasses. These people do not care about their customers or want to assist at all. Will never return!