Disgusting ****** behaviour that has ****** me of three months of my life and my resources

Today I got a call from the practice manager and said she is cancelling everything after three months of this run around. She was so rude I had to hang up because I did not want to end up answering in foul language especially since I was around my Collegues. Then the owner called to tell he has made a call to cancel the deal, without any regard of me as patient first, a customer second and the time, efforts and resources I used. He says he is avoiding hello Peter. Firstly I need spec savers to deal with this at a head office level Frenchisers can not treat customers like this. I am not willing to go through this process all over again if their branch does not offer help to certain clients let them transfer the case to another branch with all the information down to the exact frames I chose. I am not the one who kept on not claiming correctly. I know they reached out to me today because I spoke to my medical aid and they wanted to know why the practice refuses to give an invoice with this years prices because they wanted to make judgement on the correct amount. They also asked why the spectacles were not made yet because the was a payment made in the 28th of January 2022 and they wanted to know the balance so that it goes with this months payment. The manager keeps on saying the medical aid won’t pay but they don’t know the case that’s in front of the committee, they don’t know what are mitigating factors that are making the committee want to settle this. So now I am stuck. Your website is not friendly I would have reported this with you in December already because it’s been a back and forth since then. Another question I was asked by the medical aid is why was a test done on the 29th of November 2021 and claim only processed on the 29th of December 2021. On the 29th of November 2021 she said she would put it through the next day. There was a bit of confusion about the free sunglasses which was cleared up, when I was there she showed and explained the invoice. I told her I would apply for exgratia but if they declined I would pay for them because I needed them, again she said she would put it through the next day. It didn’t happen I app**** for exgratia and I was called to say the invoice that was sent to them showed no charges for all the extras and that she needs to put in the claim and I was advices to go to the store as they had also spoken to them but it was not done. On the 29th of December 2021 she finally put through the claim and still put zeros for the extras. She asked me if the medical aid rejects would I pay I said yes. The manager said they wouldn’t start on the spectacles until there’s a deposit. The medical aid made a payment on the 28th of January 2022, which I took as a deposit since I was waiting for the reply from exgratia.The medical aid called and asked me to go in the store and ask them to put in a claim with the extras so that the system can reject it and then it can be moved to the exgratia department then they can make a judgement which would take them 48 hours. I went in and they fixed the claim using 2021 prices. It rejected but I was not told until today after I was asked to get an invoice with this years prices so they can pay the correct amount. The manager said she wouldn’t do she is cancelling everything because if she had made the spectacles it would have sat for a year gathering dust to which made me ask questions. How did she know it was going to stay there for a year when I had said if exgratia declined my request I would pay. I asked is it maybe the colour of my skin or does she have my financial information or did she do a credit check, because I didn’t go to the optometrist because I was bored I went because I needed the glasses. I am a lecturer and I work with all sorts information sources I was struggling to see and at times it makes me a bit dizzy when I am trying to make things out hence I did all the necessary tests to make sure I can service my employer and the nation correctly. Now I being told I have to start the process again I refuse and am willing to report it to the highest office possible I am not a toy. This is humans life that went through a 48 hour process for three months that has to count for something.