Disgusting customer service or lack or customer service

I am extremely disappointed with the service I received from Specsavers Greenacres. I recently needed an eye test required by my company, but I couldn't have the eye test done because I'm pregnant. I then requested my old script from three years ago from Specsavers Greenacres. The first staff member asked me to send my email address via WhatsApp, which I did, but a week passed with no response. When I followed up by phone, I was told the script would be sent. Instead, I received a WhatsApp message simply stating that my script was three years old, something I already knew. I rep**** that it was fine and asked them to send it anyway, but my message was ignored.

To make matters worse, when I called again today, my call was dropped twice. This is unacceptable and unprofessional behavior. Specsavers has lost my trust with this lack of care, poor communication, and disregard for loyal customers.

This matter needs to be resolved urgently. Customers deserve respect, efficiency, and reliability, none of which I experienced here. This is disgusting.